There are many things I dislike about flying so I’m not entirely sure what I was thinking when I boarded Yeti Airlines apart from the fact that the flight had been booked for me, it was the only way to get where I needed to be and therefore had little alternative.

On the same trip I also had opportunity to fly Buddha Air - a slightly more upmarket version of my Yeti experience complete with refreshments and inflight magazine. Most of the magazine was in Nepali but one article on building customer relations entertained me for the duration of the flight and in the months to come. Some of my favourite lines include:

• Relation doesn’t occur by birth, but by approach, expression, attitude and verbal manner.
• One can achieve high level of relation among the people but his or her relationship cannot gain long run unless it is love-oriented. Heartily expression, positive attitudes and good manners are always love-oriented. Love-oriented people can only gain good relationship.
• If you greet to a new person by his name or surname, it would be a great influence and he would remember you forever, because the sweetest word of the world is your name or surname.
• It is not what we talk but how we talk can sustain the long run relation forever.
• In an exceptional case sometimes customers may not feel maximum satisfaction due to some technical reasons. It may or may not be true…

And finally…

• Good relationship doesn’t exist as a single part, it is from the both side. Consideration the norms of every aspect from the both sides can help to sustain the long run relation.

Wise words indeed.